Have you signed up with MDLIVE yet???...It’s a great benefit and free to full-time employees!
Virtual visits allow you to access an MDLIVE doctor 24 hours a day, seven days a week. This may happen by online video, mobile app or phone. MDLIVE doctors offer non-emergency care and send prescriptions to a nearby pharmacy for many common medical conditions. MDLIVE Doctors or therapists can help treat the following conditions and more: Allergies, Asthma, Nausea, Sinus Infections, Cold/flu, Ear problems, Pinkeye, Anxiety/depression…etc. Call 1 (800) 400-6354 from anywhere at anytime or Click Here for more information.
Employee Assistance Program (EAP)
The EAP is an online or over the phone consultation resource the City provides to all full-time employees with up to 5 free assessments/counseling sessions per year. Employees and their family members can call the program, 24 hours a day, seven days a week, for completely confidential support, information, and assistance. This service is available in English and Spanish. For information regarding the City’s EAP program, please CLICK HERE.
From a personal crisis, to parenting questions, career matters to alcohol and drug concerns: the EAP has Client Care Representatives who are trained to connect you with the help you need. To visit their website and create an account, CLICK HERE. To create an account, search City of Nacogdoches in the organization search bar and follow the online instructions.
There are multiple ways to use the EAP. You can go online or call the toll free number (888-628-4824).
To ensure your medical services are In-Network, always check to see if your doctor or hospital is in the BCBSTX Network and is using In-Network providers for outsourced services, such as lab services, radiology tests, anesthesiology, etc. You can verify this information by calling a Customer Advocate at the toll-free number on the back of your BCBSTX member ID card or you may visit the BCBSTX website by CLICKING HERE.